As the weather is getting warmer and we are getting increased visitation we are seeing more incidents that require LE Ranger response. With some new staff having come on board recently and the warmer weather, I figured this would be a great time to remind everyone of the contact procedures for Fulton County.
Please call 911 immediately in the event of an emergency. An emergency is an event which represents a direct threat to the health and safety of visitors or employees (missing person, fire, physical altercation,injury).
If you call 911 from a mobile phone, the closest cellular tower will route your call to the nearest emergency center (Sandy Springs for Island Ford, Cobb County for Columns etc). There is no need to ask to be transferred to Fulton County Dispatch if you are in another jurisdiction.
The local agency will first send their own units to your location. Trust that the local dispatch center will also contact Fulton County to notify Rangers of the incident to dispatch them. There is a good probability that local first responders will arrive prior to the Rangers anyway.
If it is safe to do so, remain on scene until emergency personnel arrive and provide assistance to the level of your training.
Non-Emergency Law Enforcement Assistance:
If you need to get a hold of a Law Enforcement Ranger for an in-progress incident in the park, the proper way is to call the Fulton County Non-Emergency line:
A non-emergency is one that does not pose a direct threat to the health and safety of you or the visitors. Use the non-emergency line for property crimes (car break-ins, vandalism) suspicious activity or threats to the park’s resources (digging, metal detecting).
When you call the non emergency line, your call will be taken by a call taker at Fulton County. Explain your situation and location, provide as much detail and information as possible. Be sure to let them know that you’re in the Chattahoochee River NRA. They will then notify the Ranger over the radio of the incident and the closest available Ranger will respond.
Under no circumstances should park employees contact Rangers directly on their cell phones for emergency or non-emergency situations. If you do so, the Ranger will instruct you to hang up and call the appropriate phone number. We have experienced numerous cases in the past few months where a response has been delayed because the wrong number was called at the onset of an incident.
If you notice violations or have concerns that need to be addressed by a Ranger but are not ongoing, please either call or email me and I will assign a Ranger to investigate. This includes things such as evidence of past illegal dumping, off road vehicle use or destruction or theft of resources. Also if you notice an area that needs enforcement (dogs off leash, illegal parking, littering etc) please let David Thomas know so he can address it with the Park Rangers. There is no need to contact the non-emergency line unless the event is currently occurring.
Finally, if you are approached by a visitor with questions about the park and do not have the answer, please instruct them to call the park information line:
The staff here will be able to answer questions about passes, special events, directions and other things. Some people have been providing Fulton County’s phone number for this information. I can guarantee that the dispatcher who answers will not be able to answer a visitor’s questions about the Golden Age Pass or the Owl Prowl programs.
If you have any questions, or need any clarification on any of this, please let David Thomas know.
I’m looking forward to a fun, busy but safe summer with everyone!